Complaints

Complaint Procedure

We are committed to providing a high standard of service. If you have a complaint or concern about our website, products, or services, we encourage you to contact us so we can address the issue promptly.

Step 1: Submit Your Complaint
You may submit your complaint by email at [insert email address] or through our contact form. Please include your name, contact details, and a clear description of your concern.

Step 2: Acknowledgement
We will acknowledge receipt of your complaint within 3 business days.

Step 3: Review and Response
Your complaint will be reviewed by our [customer service / compliance] team. We aim to provide a full response within 10 business days.

Step 4: Escalation (if needed)
If you are not satisfied with our response, you may request an internal review by a senior member of our team.

We appreciate your feedback and use it to improve our services.